English Customer Service Representative (Non-Voice Channels) - E-Commerce Support

Join Concentrix, a global leader in customer experience solutions, as an English Customer Service Representative (Non-Voice Channels) in Yogyakarta. This role is perfect for detail-oriented professionals who excel in written communication and are passionate about delivering exceptional customer service. As a member of our e-commerce support team, you will handle customer inquiries and issues through various non-voice channels, ensuring a seamless and satisfying experience for our clients.

At Concentrix, we are committed to fostering a culture of innovation and continuous learning. Our team in Yogyakarta is dedicated to providing top-notch support to clients across the globe. This role offers a unique opportunity to grow your career in a dynamic and supportive environment, with access to training programs and professional development resources.

In this role, you will be responsible for managing customer interactions through email, live chat, and social media. You will need to demonstrate strong problem-solving skills, excellent written communication abilities, and a deep understanding of e-commerce platforms and customer service best practices. If you are looking to make a meaningful impact in the world of customer service, this is the perfect opportunity for you.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and issues through email, live chat, and social media channels
• Provide accurate and timely responses to customer queries, ensuring a positive customer experience
• Resolve customer complaints and escalate issues to the appropriate team members when necessary
• Document customer interactions and maintain accurate records of all communications
• Monitor and analyze customer feedback to identify trends and areas for improvement
• Collaborate with team members to ensure consistent and high-quality customer service
• Stay up-to-date with industry trends and best practices in e-commerce customer service
• Participate in training and professional development opportunities to enhance your skills and knowledge

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field
• Minimum of 2 years of experience in customer service, preferably in an e-commerce environment
• Proficient in English, both written and spoken, with excellent communication skills
• Strong problem-solving and analytical skills
• Familiarity with customer relationship management (CRM) software, such as Zendesk or Salesforce
• Experience with e-commerce platforms, such as Shopify or Magento, is a plus
• Ability to work in a fast-paced environment and meet tight deadlines
• Passionate about delivering exceptional customer service and making a positive impact

🛠️ Keahlian

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