Customer Service Representative - Remote Work Opportunity in Bali

Quess is a leading company in the customer service industry, dedicated to delivering exceptional experiences for our clients. As a Customer Service Representative in Bali, you will be part of a dynamic team that ensures our customers receive the best support. This role offers a fast, online hiring process with the added benefit of a joining bonus. We are looking for a passionate individual who thrives in a fast-paced environment and is committed to providing top-notch service.

In this role, you will handle customer inquiries, resolve issues, and ensure customer satisfaction through our various communication channels. You will be using tools like Zendesk, Slack, and Google Workspace to streamline your workflow. This is an excellent opportunity to grow your career in customer service with a company that values its employees and clients alike.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through various channels such as email, phone, and live chat.
• Provide timely and accurate responses to customer issues.
• Resolve customer complaints and escalate issues as necessary.
• Use CRM tools like Zendesk to track and manage customer interactions.
• Collaborate with the team to ensure consistent and high-quality customer service.
• Monitor and improve customer satisfaction metrics.
• Maintain a detailed record of all customer interactions.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Excellent communication skills in both written and spoken English and Bahasa Indonesia.
• Proficiency in using CRM tools such as Zendesk, Slack, and Google Workspace.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced, remote environment.
• Customer-centric mindset with a focus on delivering exceptional service.
• Willingness to travel to our office locations in Bali for team meetings and training.

🛠️ Keahlian

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